Terms & Conditions
Governing Law
Access and use of the website and these Terms and Conditions are governed by the laws of California. Any disputes will be subject to the jurisdiction of the courts in Seminole County. If you do not accept these Terms and Conditions in full, please discontinue your access and use of the website immediately.
Shipping & Returns
Shipping Policy
We strive to ship our side markers and accessories within 24 hours of receipt, provided the items are in stock. For body kits, bumpers, and wings, please allow 10 to 14 business days for manufacturing if not in stock. Small items are shipped via UPS or FedEx using ground, Blue Label (2-day), 3-day, or Red Label (overnight) services. Expect shipping to take approximately 5 business days to the East Coast, with shorter times for locations closer to Southern California. Large items, such as body kits, are shipped via air or truck freight and include insurance. Upon receipt, please inspect the shipment and notify the driver of any damage. Ensure the driver signs the bill of lading if there are any issues. It’s advisable to take photos of both the box and its contents. If damage is not reported upon receipt, you waive your right to any insurance claim against the shipping company. We use thick bubble wrap to minimize damage and estimate shipping times of 3-4 business days west of the Mississippi and 4-5 business days east.
Return Policy
Merchandise may only be returned for credit, exchange, or refund with prior authorization from Precision 911. Special orders are non returnable. Returns must occur within 15 days of receipt. If merchandise is accepted for return due to reasons other than our error, a 25% handling and restocking fee will apply. All returned merchandise must be prepaid and insured. We will not accept returns without prior authorization.
Returned items must display the issued RMA number on the exterior of the package. Merchandise must be in new, resalable condition with original packaging. Painted or modified parts are non-returnable. If damage occurs to returned parts, you will be responsible for dealing with the shipping company. We reserve the right to refuse shipments of damaged items.
No return for the international order.
Special Orders
All special orders require a non-refundable deposit at the time of purchase. If the order is canceled for any reason, the deposit will be forfeited to Precision 911. This policy applies to non-stock body kit parts, carbon fiber parts, custom-painted wheels, and wheels with mounted tires.
Phone Orders
Credit card holders may place orders by calling us at 386-247-0135 during regular business hours (Monday-Friday, 8:00 a.m. – 5:00 p.m. Eastern Standard Time). If you call outside of business hours, please leave your name and phone number on our voicemail, and we will return your call.
Payment
We accept Visa, MasterCard, American Express, Discover, and PayPal (only shipped to verified addresses). Funds can also be wired to our bank account.
International Orders
International orders are accepted via phone, our website, or fax. We do not accept international credit cards that cannot be verified in the United States. American Express is preferred, and funds can be wired to our bank account.
Prices
Prices are subject to change without notice. However, we will make every effort to maintain the prices displayed on our website. We are not responsible for any listing or pricing errors.
Privacy Notice
By visiting precision911.com, you agree to the practices outlined in this Privacy Notice.
Changes to Privacy Notice and Terms of Use
This Privacy Notice and our Terms of Use may change over time. The use of information we gather is subject to these Notices and Terms as modified. Please check this page periodically while using our site to review any changes. Your visit and any disputes regarding privacy are governed by this Notice and our Terms of Use.
Personal Information Collection
Precision 911 uses the information we collect from visitors to enhance and personalize your experience on precision911.com. We gather the following types of information:
Information You Provide:
We collect any information you enter on our website, typically when you search for products, make a purchase, or communicate with our departments (customer service, sales, technical services) via our website, phone, or email. This may include your name, address, phone number, credit card information, or email address.
Automatic Information:
When you visit our website, we collect and store information such as cookies, which help remember details from one page or visit to the next. We analyze your IP address, login credentials, browser type and version, operating system, purchase history, and the pages you viewed or searched, among other data.
Sharing of Information
Data collected from customers—including demographics and purchasing habits—is used solely by Precision 911.
Payment Information:
When you make a purchase, we share your credit card or payment information, name, billing address, and purchase amount with your payment company for verification and authorization. We provide your shipping information to third-party carriers, like UPS and FedEx, for delivery purposes.
Security
Our website safeguards your personal information using Secure Sockets Layer (SSL) software, encrypting your data during transmission. Your credit card number is not disclosed during order confirmation. To protect against unauthorized access, we recommend signing off your account after visiting our site.